What should I do if my item has been delivered and is not the same like on description?

If your item has been delivered, but unfortunately is not the same as on description or you believe that the item is fake, we advise you to contact the seller directly to share your concerns with them in an effort to come to a mutual solution. In said message to the seller, please attach pictures of the item you received to support you in explaining your concerns.


If the matter is not solved through direct contact with the seller, please make sure to inform us within 24 hours after delivery was made (the exact date will be recorded through Track & Trace).


When you pay for your item through PayPal and you have registered account with PayPal you can claim your money back guarantee with PayPal’s Buyer Protection programme 

For more information visit  Payments


When contacting us on this topic, please include:


3 photos of the item in the state you received it

2 photos of the package (where the label is clearly visible)

A detailed description of the item in the state you received it, highlighting the main differences compared to the initial item description.

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